Crisis Call

Product Description

The 24-hour crisis line service provides the necessary infrastructure for a caller to have access to the Buddy Aid emergency control centre.

Product Benefits

Staff at the centre take control of emergency situations and manage the process of communication with individuals, organisations and emergency service providers. The case manager performs a facilitating and monitoring role to ensure that the necessary assistance is provided to the caller in need.

The Crisis Line is an emergency line for callers in cases of:

• Attack
• Hijack
• House breaking
• Theft
• Fire
• Medical emergencies
• Trauma counselling
• Monitoring callers' movements when requested

The centre staff will contact neighbours and/or the closest defense unit and/or the nearest police station and/or nearest local emergency service assistance room and/or the nearest fire station, to notify them of the incident and to call for assistance.

The Buddy Aid case manager is in contact with the caller on an ongoing basis in order to obtain an updates until the situation has stabilised. This information is also passed on to the applicable party who is assisting with the crisis.