Buddy Aid - emergency services system

Roadside Assistance

Product Description

In the event of a roadside emergency such as a mechanical breakdown, flat tyre, flat battery or any other roadside related emergency, Buddy Aid can be contacted 24 hours a day to arrange assistance, anywhere within the borders of South Africa.

The Roadside Assistance Product consists of three types of services:

	Roadside Assist Access
	Roadside Assist Basic
	Roadside Assist Advanced

Product Benefits

24 hour roadside assistance
Three product options
Assistance in the event of keys locked in vehicles, flat tyres, running out of fuel or breakdown of vehicle
Highly trained case managers
Use of only accredited service providers on the Buddy Aid panel

Roadside Assist Access

24-hour help line in the event of breakdown on a vehicle
Free access help line only
Client is responsible for the costs of the services provided.

Roadside Assist Service

Assistance with mechanical and electrical breakdown of a vehicle – the case manager may request a repair service for minor roadside breakdowns, or a towing service to tow the vehicle to the nearest place of repair or safekeeping, if the vehicle cannot be repaired immediately. Vehicles will be towed and assisted from or at home, but the caller will not qualify for an additional tow from the place of safekeeping.
Jump-Start Service
A service provider is dispatched to jump start the vehicle, on condition the fault is not due to neglect. The service is limited to reasonable services to mobilise the vehicle, and excludes the cost of parts, components, lubricants and similar provisions. Assistance is also provided at non-roadside locations, at the discretion of the case manager.
Note: New models that are still under warranty should not be jump-started; a tow truck will be dispatched to tow the stranded vehicle to the nearest place of repair or safekeeping.
Tyre Change Service
A service provider is dispatched to change a flat tyre, at both roadside and non-roadside locations. In the event of the caller not having a spare tyre, one can be provided at the caller's cost. The tyre change service excludes any costs for the repair of the tyre, parts, and wheel balancing or similar charges .
Running out of fuel - 10 litres of fuel is supplied in the event of the vehicle running out of fuel.
Keys locked in the vehicle – a service provider is dispatched to unlock the car, the cost of the call-out fee and one hour's labour is covered. The service excludes parts, components, keys or key cutting costs, lubricants or similar charges. If a key has broken in the ignition/door, a service provider will be dispatched. If the problem cannot be resolved, the cost of additional services, such as a tow-in, is for the caller's account.
Note: Locksmiths are unable to unlock newer model cars; these will therefore be towed to the nearest place of repair.

Costs incurred as a result of assistance after involvement in an accident, collision, attempted theft, or hi-jacking will be for the caller's account. Callers must be made aware that these costs need to be recovered from their insurance company directly.

Roadside Assist excludes assistance in the following:

Vehicles not registered on the contract
The cost of repair of parts, such as new batteries, tyres, locks, keys, etc.
The cost of towing or repairs if Buddy Aid did not request the service
Commercial vehicles used for conducting a business or trade
Vehicles not registered under the Road Traffic Act or similar legislation applicable in South Africa
Vehicles that are un-roadworthy or clearly in a state of neglect

Roadside Assist does not cover, but offers assistance in one of the following situations:

If the vehicle is involved in an accident/collision and needs to be towed, services can be arranged.
If there is an attempted theft or hijacking of the vehicle and the services of a locksmith or similar are required.
Lost keys not locked in the vehicles.
No spare tyre to replace a flat tyre with.
If the vehicle operates with a ‘smart key', towing can be arranged to the nearest dealer, which will be for the caller's account.

The costs of the above services are covered by the caller or his/her insurance company.